The organization has implemented a longterm sustainability management system that is suitable to its size and scope, addresses environmental,social, cultural, economic, quality, human rights,health, safety,risk and crisis management issues and drives continuous improvement.

The organization is in compliance with all applicable local, national and international legislation and regulations including, among others,health, safety, labour and environmental aspects.

The organization communicates its sustainability policy, actions and performance to stakeholders, including customers, and seeks to engage their support.

Staff are engaged with development and implementation of the sustainability management system and receive periodic guidance and training regarding their roles and responsibilities in its delivery.

Customer satisfaction, including aspects of sustainability, is monitored and corrective action taken.

Promotional materials and marketing communications are accurate and transparent with regard to the organization and its products and services, including sustainability claims. They do not promise more than is being delivered.

Planning, siting, design, construction, renovation, operation and demolition of buildings and infrastructure …

comply with zoning requirements and laws related to protected and sensitive areas and to heritage considerations

take account of the capacity and integrity of the natural and cultural surroundings.

use locally appropriate and sustainable practices and materials.

provide access and information for persons with special needs, where appropriate.

Acquisition by the organization of land and water rights and of property is legal, complies with local communal and indigenous rights,including their free, prior and informed consent, and does not require involuntary resettlement.

The organization provides information about and interpretation of the natural surroundings, local culture, and cultural heritage, as well as an explanation of appropriate behaviour while visiting natural areas,Iiving cultures, and cultural heritage sites.

The organization is involved with sustainable tourism planning and management in the destination, where such opportunities exist.

The organization actively supports initiatives for local infrastructure and social community development. Examples of initiatives include education, training, health and sanitation and projects which address the impacts of climate change.

Local residents are given equal opportunities for employment and advancement, including in management positions.

When purchasing and offering goods and services, the organization gives priority to local and fair trade suppliers whenever these are available and of sufficient quality.

The organization supports local entrepreneurs in the development and sale of sustainable products and services that are based on the area’s nature, history and culture.

The organization has implemented a policy against commercial, sexual or any other form of exploitation or harassment, particularly of children, adolescents, women, minorities and other vulnerable groups.

The organization offers employment opportunities, including in management positions, without discrimination by gender, race,religion, disability or in other ways.

Labour rights are respected, a safe and secure working environment is provided and employees are paid at least a living wage. Employees are offered regular training, experience and opportunities for advancement.

The activities of the organization do not jeopardize the provision of basic services, such as food, water, energy, healthcare or sanitation,to neighbouring communities.

The activities of the organization do not adversely affect local access to livelihoods, including land and aquatic resource use,rights-of-way, transport and housing.

The organization follows international and national good practice and locally agreed guidance for the management and promotion of visits to indigenous communities and culturally or historically sensitive sites in order to minimize adverse impacts and maximize local benefits and visitor fulfilment.

The organization contributes to the protection, preservation and enhancement of local properties, sites and traditions of historical,archaeological, cultural and spiritual significance and does not impede access to them by local residents.

The organization values and incorporates authentic elements of traditional and contemporary local culture in its operations, design,decoration, cuisine, or shops, while respecting the intellectual property rights of local communities.

Historical and archaeological artefacts are not sold, traded or displayed, except as permitted by local and international law.

Purchasing policies favour environmentally sustainable suppliers and products, including capital goods, food, beverages, building materials and consumables.

The organization carefully manages the purchasing of consumable and disposable goods, including food, in order to minimize waste.

Energy consumption is measured by type and steps are taken to minimize overall consumption. The organization makes efforts to increase its use of renewable energy.

Water risk is assessed, water consumption is measured by type, and steps are taken to minimize overall consumption.Water sourcing is sustainable and does not adversely affect environmental flows. In areas of high water risk, context-based water stewardship goals are identified and pursued.

Signifıcant greenhouse gas emissions from all sources controlled by the organization are identifıed, calculated where possible and procedures implemented to avoid or to minimize them. Offsetting of the organization’s remaining emissions is encouraged.

The organization seeks to reduce transportation requirements and actively encourages the use of cleaner and more resource efficient alternatives by customers, employees, suppliers and in its own operations.

Wastewater, including grey water, is effectively treated and is only reused or released safely, with no adverse effects to the local population or the environment.

Waste, including food waste, is measured, mechanisms are in place to reduce waste and, where reduction is not feasible, to rense or recycle it. Any residual waste disposal has no adverse effect on the local population or the environment.

The use of harmful substances, including pesticides, paints, swimming pool disinfectants, and cleaning materials, is minimized, and substituted when available by innocuous products or processes. AlL storage, use, handling, and disposal of chemicals are properly managed.

The organization implements practices to minimize pollution from noise, light, runoff, erosion, ozone depleting substances, and air, water and soil contaminants.